We talk a lot about AI and its role within airlines and what's in store for the future of the aviation industry. However, we've been missing an important source in these discussions — AI itself! That's why we're going straight to the source and asking AI what it thinks about the aviation industry.

This is possible thanks OpenAI's ChatGPT, a project I've personally been following closely given its impact on (copy)writing. Using the tool we submitted several interview questions to get AI's take on the aviation industry. Below are the best responses.

But first, some credit is owed to Skift who had a similar idea. Check out their AI experiment.

Happy to have you available for this interview. How are you?

As an AI language model, I do not have personal feelings or emotions. I am programmed to provide information and answer questions based on available data. I am functioning as intended and am here to assist with your interview.

What's the status of the airline industry?

The airline industry has been heavily impacted by the COVID-19 pandemic, leading to significant losses and disruptions to operations. Many airlines have had to reduce flights and lay off employees, and there is ongoing uncertainty about the future of the industry.

When will airlines fully recover from the pandemic?

It is difficult to predict when airlines will fully recover from the impact of the COVID-19 pandemic, as it depends on various factors such as the progression of the pandemic and changes in consumer behavior.

Some experts predict that the industry may not fully recover until 2024 or later, as the pandemic has resulted in significant losses and disruptions to operations. However, the recovery process may vary for different airlines and regions, and some airlines may be able to recover more quickly than others.

How can airlines generate more revenue and cut costs?

Airlines can generate more revenue and cut costs by implementing a variety of strategies, such as:

  1. Offering new services and amenities to customers, such as in-flight entertainment, meal upgrades, and seat upgrades.
  2. Optimizing pricing and revenue management strategies to maximize revenue from each flight.
  3. Partnering with other airlines or companies to offer joint services and promotions.
  4. Investing in new technologies, such as automation and data analytics, to improve efficiency and reduce costs.
  5. Reducing expenses through cost-cutting measures, such as reducing staff and consolidating operations.
  6. Diversifying revenue streams, such as by offering cargo services or ground transportation options.

What can the aviation industry do to become more sustainable?

There are several steps that the aviation industry can take to become more sustainable, such as:

  1. Investing in more fuel-efficient aircraft and technologies, such as electric and hybrid engines, to reduce emissions and save on fuel costs.
  2. Implementing programs and initiatives to reduce waste and conserve resources, such as recycling and reducing single-use plastics.
  3. Offsetting carbon emissions through initiatives such as carbon offsetting and reforestation projects.
  4. Engaging with stakeholders and the broader community to promote sustainability and raise awareness of environmental issues.
  5. Collaborating with other industries and organizations to develop and implement sustainable practices and technologies.
  6. Setting and reporting on sustainability goals and targets to track progress and drive continuous improvement.

What role will AI play in the aviation industry?

AI has the potential to play a significant role in the aviation industry, particularly in areas such as predictive maintenance, route optimization, and customer service.

"AI can be used to analyze large amounts of data and make predictions and recommendations that can help airlines improve their operations and provide better services to customers."

AI can be used to analyze large amounts of data and make predictions and recommendations that can help airlines improve their operations and provide better services to customers.

Additionally, AI can assist with tasks such as identifying and addressing potential safety concerns, enhancing the passenger experience, and streamlining processes.

What's the future of revenue management in aviation?

The future of revenue management in aviation is likely to be heavily influenced by technological advancements and changes in consumer behavior. As data analysis and predictive modeling become more advanced, revenue managers may be able to use these tools to make more accurate forecasts and optimize pricing strategies.

Additionally, the rise of new technologies such as blockchain and automation may also impact revenue management in the aviation industry. Overall, the future of revenue management in aviation may involve a greater emphasis on data-driven decision making and the integration of new technologies.

How will the role of forecasting change in the aviation industry?

The role of forecasting in the aviation industry is likely to evolve as the industry faces challenges such as the impact of the COVID-19 pandemic and changing consumer behavior.

Forecasters may need to be more agile and adaptable in order to respond to sudden shifts in demand and other unpredictable events. Additionally, the use of advanced data analysis and predictive modeling tools may become more prevalent, enabling forecasters to make more accurate and informed predictions.

"Forecasters may need to be more agile and adaptable in order to respond to sudden shifts in demand and other unpredictable events."

Overall, the role of forecasting in the aviation industry may become more complex and dynamic in the future.

In the future will low-cost carriers be more successful than full-service carriers? Will we see more of a hybrid blend of carriers?

It is difficult to predict the future of the airline industry with certainty, as it depends on various factors such as consumer behavior and technological advancements.

However, some experts predict that low-cost carriers may continue to be successful in the future due to their competitive prices and flexibility. There may also be an increase in the number of hybrid carriers that offer a mix of low-cost and full-service options to customers.

Will the aviation industry ever be able to truly personalize offers to customers?

It is possible that the aviation industry will be able to personalize offers to customers in the future. With the use of advanced data analysis and personalized marketing techniques, airlines may be able to tailor offers and promotions to individual customers based on their preferences and behaviors.

This could involve providing personalized recommendations for flights and destinations, offering customized services and amenities, and providing tailored loyalty rewards and incentives. However, it is also important for airlines to balance personalization with privacy and security concerns.

What is the state of airline retailing?

The state of airline retailing is currently being heavily impacted by the COVID-19 pandemic, as travel restrictions and reduced demand have resulted in a decrease in revenue for many airlines.

Airlines have had to adapt to changing market conditions by implementing new strategies, such as offering flexible booking options and promoting domestic and regional travel.

Additionally, the rise of e-commerce and digital platforms has also changed the way that airlines sell products and services to customers. In the future, the state of airline retailing may continue to be influenced by the impact of the pandemic and shifts in consumer behavior.

How can airlines adopt better offer management strategies?

Airlines can adopt better offer management strategies by implementing a variety of tactics, such as:

  1. Using data analysis and predictive modeling tools to identify customer preferences and behaviors, and tailor offers and promotions accordingly.
  2. Implementing dynamic pricing strategies to adjust offers and prices in real-time based on market conditions and demand.
  3. Offering flexible booking options, such as the ability to change or cancel reservations, to help customers feel more confident and secure when making travel plans.
  4. Providing personalized recommendations and offers to customers based on their individual preferences and behaviors.
  5. Using customer feedback and reviews to improve offer management strategies and ensure that customers are satisfied with the services and amenities provided.
  6. Collaborating with other airlines, companies, and organizations to offer joint promotions and packages to customers.

What is the current progress of NDC adoption among airlines?

NDC, or New Distribution Capability, is a technology standard that enables airlines to offer personalized, differentiated products and services to customers. The progress of NDC adoption among airlines varies, but some airlines have already implemented NDC and are using it to offer personalized services and amenities to customers.

For example, airlines such as Delta Air Lines and Lufthansa have implemented NDC and are using it to offer customized services and experiences to customers. However, the adoption of NDC among airlines is still in the early stages, and not all airlines have implemented it.

Will NFTs and the metaverse have any significance in the airline industry?

It is possible that NFTs (non-fungible tokens) and the metaverse (a virtual world created by the convergence of the internet and the virtual world) could have some significance in the airline industry in the future.

For example, airlines could use NFTs to create unique and collectible virtual experiences for customers, such as virtual tours of destinations or special in-flight experiences.

Airlines could also use the metaverse to create virtual spaces where customers can interact and engage with each other and with the brand. However, it is also possible that the use of NFTs and the metaverse may not gain significant traction in the airline industry.

Will ancillary revenue play a bigger role in airlines' business strategy?

Ancillary revenue, which includes revenue from sources such as in-flight meals and seat upgrades, has already been a significant part of airlines' business strategies.

"In the future, airlines may need to focus on diversifying their ancillary revenue streams and finding new ways to generate revenue in order to remain financially viable."

However, the COVID-19 pandemic has led to a decrease in ancillary revenue for many airlines, as travel restrictions and reduced demand have resulted in fewer passengers and opportunities for ancillary revenue.

In the future, airlines may need to focus on diversifying their ancillary revenue streams and finding new ways to generate revenue in order to remain financially viable.

How far away are we from electric aircraft being used commercially?

It is difficult to predict exactly how far away we are from electric aircraft being used commercially, as it depends on various factors such as technological advancements and regulatory approvals.

However, several companies and organizations are currently developing and testing electric aircraft, and there have been some successful test flights and demonstration flights. Some experts predict that electric aircraft may be used commercially within the next decade, although widespread adoption may take longer.

Will we ever have autonomous aircraft?

It is possible that we will see autonomous aircraft in the future, as technological advancements in areas such as artificial intelligence and sensors continue to progress.

"It is also possible that we may not see fully autonomous aircraft, but rather aircraft that are operated by pilots with the assistance of automation and AI technologies."

However, there are several challenges and considerations that need to be addressed before autonomous aircraft can be used commercially, such as regulatory approvals, safety concerns, and the need for infrastructure and systems to support autonomous operations.

Additionally, it is also possible that we may not see fully autonomous aircraft, but rather aircraft that are operated by pilots with the assistance of automation and AI technologies.

Can you tell me anything about Kambr?

Kambr is a digital platform that provides data and analysis on the airline industry. It offers information on topics such as airline performance, market trends, and industry forecasts.

Kambr is aimed at professionals in the aviation industry, such as airline executives and analysts.

What is the future of air travel?

It is difficult to predict the future of air travel with certainty, as it depends on various factors such as the progression of the COVID-19 pandemic and changes in consumer behavior.

However, some experts predict that air travel may shift towards more domestic and regional travel, and there may be an increased focus on health and safety measures. There may also be a shift towards more sustainable and eco-friendly practices in the industry.

Thank you for taking the time to answer our questions.

You're welcome! I am always happy to provide information and answer questions to the best of my ability.