Check out The Art of Flying, our expressionistic take on the "art of the aviation experience." This is the second in a weekly series of commercial aviation commentaries in the form of poetry by Kambr Inc.'s Martin Kaduc. Read Martin's first poem in the series, Kleenex, here.
There’s a secret in airline commercial management that no one is willing to admit - (at least not out loud),
especially those positioning to seem at the forefront of innovation but are actually old tech bound.
No matter the industry event, the scene plays out over and over again,
promoting an aura of sophistication in front of an audience of awe-inspired ‘men.
“My airline saw an increase of 'X' after implementation of 'Y' and it went off without a glitch,
we are fully automated now running on our proprietary technology” – does anyone really believe this pitch?
Just don’t talk to my staff about how our process really works – (they’re contractually bound and can’t tell),
that and I’m too embarrassed to admit that, like everyone else, most of my commercial apparatus still runs on Microsoft Excel.