Airline Operations

The decisions and actions of carriers' revenue management, distribution, passenger service

Intent Data: How Airlines Forecast Demand Before Bookings Materialize

Recent Stories

Airline Operations

How Kambr Media Is Covering Airlines Amid Covid-19

by 
David Kaplan
March 19, 2020
 • 
2
 min read

We are all in this together. Literally. Our question to the aviation industry: How can we help?

Airline Operations

Delta And Parallel Reality: How Is It Going To Work?

by 
David Kaplan
January 16, 2020
 • 
3
 min read

Think “utility” first for the personalized image messaging platform, says Experience The Skies’ Larry Leung.

Presenter in front of Albert Einstein backdrop: Imagination is more important than knowledge

Airline Operations

Sponsored Post: World Aviation Festival Speakers Added

by 
World Aviation Festival
January 14, 2020
 • 
1
 min read

"Over 6,000 attendees will join us in September 2020, to be inspired by our 600 speakers over 3 incredible days in London."

Ed Bastion giving speech

Airline Operations

Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025

by 
David Kaplan
January 8, 2020
 • 
7
 min read

Coming to airports soon: Parallel Reality. But free in-flight wifi will have to wait.

Ed Bastion

Airline Operations

Delta’s Bastian: International And Equity Stakes Are The Future Of Airline Gains

by 
David Kaplan
December 13, 2019
 • 
8
 min read

In 2020, expect 4-to 6 percent top-line growth and $4 billion of free cash flow for Delta.

Woman preparing to scan passport

Airline Operations

American Airlines Mobile App Now Includes Passport Scanning

by 
David Kaplan
December 8, 2019
 • 
2
 min read

The passport scan follows several other mobile enhancements by American Airlines.

Airline Operations

Sponsored Post: Download the World Aviation Festival CMO Interview Series

by 
World Aviation Festival
November 22, 2019
 • 
1
 min read

The report features in-depth interviews with executives from easyJet, Finnair, Hawaiian Airlines, SunExpress, Malaysia Airlines, and Qatar Airways.

Airline Operations

How NDC Exchange Opened Up Southwest Airlines’ Retailing Strategy

by 
David Kaplan
November 15, 2019
 • 
5
 min read

This is the second part of our series on NDC Exchange: The Airline Perspective.

JetBlue Strategy Blue Basic Fare

Airline Operations

What Is JetBlue’s Strategy Behind The New ‘Blue Basic’ Fare

by 
David Kaplan
November 13, 2019
 • 
9
 min read

Competitive pressures on JetBlue have been building for years.

Airline Operations

Airline Rewards Program Changes Leave Frequent Fliers Frustrated

by 
David Kaplan
November 6, 2019
 • 
3
 min read

About half of airline loyalty members are scratching their heads when it comes to earning and redeeming travel rewards.

Airline Operations

Ascend By Cirium: Airline Passenger Demand Began To Weaken In 2019

by 
David Kaplan
November 4, 2019
 • 
3
 min read

Traffic is still positive, but economic and cost pressures are intensifying.

Airlines Started & Ceased Operations 2019

Airline Operations

Infographic: What Airlines Started & What Airlines Ceased Operations in 2019?

by 
Joseph Vito DeLuca
October 31, 2019
 • 
1
 min read

This year has proven to be one of great change with a number of airlines coming and going.

Bombardier CRJ-550 Interior

Airline Operations

United Airlines’ 360-Online Seatmap Points To Future Retailing Possibilities

by 
David Kaplan
October 29, 2019
 • 
1
 min read

The 3D virtual tour is about customer service first, United’s Linda Jojo says.

Airline Operations

How United Airlines’ Mobile App Provides Total Trip Context To Travelers

by 
David Kaplan
October 24, 2019
 • 
6
 min read

United’s in-app tools helped grow ancillary revenues by over 18 percent in Q3.

Airline Operations

Why Allegiant Air Is in the ‘Family Fun Center’ Business

by 
David Kaplan
October 21, 2019
 • 
7
 min read

Allegiant to America: We’re serious about leisure.

Airline Operations

How Can Airlines Turn Gen Z Shoppers Into Bookers?

by 
David Kaplan
October 10, 2019
 • 
2
 min read

American Airlines’ Mariel Ferrara on the 3 things Gen Z fliers expect.

United Airlines’ Scott Kirby

Airline Operations

United Airlines’ Scott Kirby: Alliances Aren’t Dead

by 
David Kaplan
October 8, 2019
 • 
2
 min read

But it’s “crazy” that many alliances still don’t enable seat selection.

Airline Operations

How the Delta-LATAM Joint Venture Will Influence the Latin American Aviation Market

by 
René Armas Maes
October 7, 2019
 • 
9
 min read

The deal has significant benefits for both carriers, writes René Armas Maes.

Southwest's Distribution Expansion Strategy

Airline Operations

Southwest’s Distribution Expansion Strategy Reflects Agencies’ Demands

by 
David Kaplan
October 4, 2019
 • 
3
 min read

“Direct” is still in the airline’s DNA, says Southwest Business VP Dave Harvey.

Jetblue's Transatlantic Pricing and Product

Airline Operations

JetBlue’s Geraghty: We Plan To Disrupt Transatlantic on Pricing and Product

by 
David Kaplan
September 30, 2019
 • 
3
 min read

The game plan for London follows how JetBlue rolled out its premium service MINT – namely, building brand affinity and solid customer service at a lower price than the competition.

LATAM airplane just after takeoff

Airline Operations

What Delta’s Stake In LATAM Means For Regional, Global Alliances

by 
David Kaplan
September 27, 2019
 • 
4
 min read

It’s possible that LATAM may not join the alliance and may instead join one of Delta’s own multilateral partnerships, says Judson Rollins.

Airline Operations

How Air France-KLM CEO Benjamin Smith Has Been Simplifying Operations

by 
David Kaplan
September 25, 2019
 • 
4
 min read

“Everything is built off the schedule,” CEO Benjamin Smith says.

Airline Operations

American Airlines CFO on Technology, Labor & 737 MAX Issues

by 
David Kaplan
September 23, 2019
 • 
4
 min read

Once the current distractions are gone, American Airlines can focus on new investments, says CFO Derek Kerr.

Delta CEO Ed Bastian

Airline Operations

Delta CEO Ed Bastian Says Ancillaries Are Key To Diversifying Revenues

by 
David Kaplan
September 19, 2019
 • 
7
 min read

‘Less than 50 percent of our revenues as a corporation come from the main cabin – a first,” Bastian says.

Smiling flight attendant checking airline app on phone

Airline Operations

United Airlines’ Digital Strategy Emphasizes In-App and In-House

by 
David Kaplan
September 18, 2019
 • 
5
 min read

‘We built ConnectionSaver all in-house, but only because we had the building blocks in place to make it happen,’ said United Airlines’ Linda Jojo.